Refund and Returns Policy
Overview
At Alassiouty Carpets, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied with your product, you can return it under the following conditions:
- Returns within 14 Days: You may return the product within 14 days from the date of receipt
- Product Condition The product must be unused and in its original condition, as received, and must include the original packaging.
- Original Receipt Please provide the original receipt or proof of purchase when returning the product
Refunds
Once we receive and inspect the returned product, we will process your refund to the original method of payment. Please note that the refund process may take up to 7 business days.
Non-returnable Items
Certain items cannot be returned or refunded, including:
- Custom-made products or those personalized to your specifications.
- Products that have been used or damaged after receipt
Shipping and Returns
Return shipping costs are the responsibility of the customer unless the product is defective or an error was made in the order. In case of a defect or error, we will cover the return shipping costs.
How to Initiate a Return
If you wish to return a product, please contact our customer service team via email or phone for instructions on how to send the item back.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
If you have any questions about our refund and returns policy, please reach out to us via email or phone.
Need help?
Contact us at {Phone} & {email} for questions related to refunds and returns.